Help

1.1. What should I do if I paid the invoice but my access has not been activated?

If you have paid your invoice, you should see a payment confirmation message.

In most cases, your account is activated as soon as our administrator confirms that the payment has been received in our bank account. If there is any other reason preventing your access from being activated, you will receive a notification on the website.

If your account has not been activated within one hour after your payment has been received, please contact our administrator at [email protected] .

1.2. I forgot my password

To reset your password, click the “Forgot Password?” link on the login page.

Enter the email address you used to register your account. We will send you an email with instructions to create a new password.

1.3. Who should I contact if something is not working?

If you experience a technical issue, encounter an error on the website, or your account has not been activated, please contact our support team at [email protected] .

To help us resolve the issue faster, please include a detailed description of the problem and, if possible, attach a screenshot.

1.4. Where can I find invoices issued to my company?

After you select your subscription plan, the system automatically sends an invoice to the company email address you provided during registration.

The invoice includes NordLoad's bank account details and payment instructions.

You can also access all invoices in your account:

1. Open My Company from the left-hand menu.
2. Select the Invoices tab.

2.1. How do I register my company?

If your company has not yet been registered on NordLoad, click Create Account on the right side of the website page, then select Get Started to request an invitation.

NordLoad is an invitation-only platform. We carefully review and invite companies to join in order to maintain a professional business environment, ensure a high level of trust between users, and provide enhanced platform security.

Once your request has been submitted, our team will review your application and contact you if additional information is required.

2.2. How can I add a new manager to my company?

If your company is already registered on NordLoad and you would like to add yourself or another employee to the existing company account, click Create Account on the right side of the login page and select Join My Company.

Your request will be sent to your company's colleague for approval. Once approved, you will gain access to your company's account according to the permissions assigned to you.

3.1. What is my NordLoad ID and where can I find it?

Your NordLoad ID is your unique account identifier.

You can find it in the upper-left corner of the website, directly below your name.

3.2. How can I change my company or user details?

To update your company information or personal profile details (except for your invoicing email address), please contact our administrator at [email protected] .

Our support team will verify your request and update your information as soon as possible.

3.3. How can I change my company invoicing email?

To change the email address used for receiving invoices:

1. Open My Company from the left-hand menu.
2. Go to the My Finances tab.
3. Update your invoicing email address and save your changes.

The new email address will be used for all future invoices.

3.4. How can I remove a manager from my company?

To remove a manager from your company account:

1. Open My Company from the left-hand menu.
2. Go to the Managers tab.
3. Click Deactivate next to the manager you want to remove.

Please deactivate a manager only if that person is no longer employed by your company.

If a manager simply does not use NordLoad, we recommend keeping their account active to avoid the need for a new registration and approval process in the future.

3.5. Where can I view my company rating and reviews?

To view your company's rating and customer reviews:

1. Open My Company from the left-hand menu.
2. Select the Rating tab.

There you can view your company's overall rating, customer reviews, and feedback from other verified NordLoad users.

4.1. How to post a load offer?

To post a new load offer:

1. Select Post Load from the left-hand menu.
2. Complete all the required information about your load.
3. Review the details you have entered.
4. Click Post Load at the bottom of the page to publish your offer.

Your load will immediately become visible to eligible carriers on the NordLoad marketplace.

4.2. Where can I find my posted loads?

To view all loads posted by your company, open My Loads from the left-hand menu.

There you can edit or remove your active load offers.

4.3. Where can I view my offers?

To view all price offers and negotiations related to your loads:

1. Open Offers from the left-hand menu.
2. Select the My Offers tab.

There you can review the status of each offer and continue negotiations with another company.

4.4. Where can I find customer contact details on the load search page?

On the load search page, click the company name in the Company column.

A company profile window will open, where you can view the customer's contact details, company information, rating, and other available business information.

5.1. How does NordLoad Chat work?

You can open NordLoad Chat by clicking the chat icon in the bottom-right corner of the website.

The chat is designed to keep all communication with your business partners in one place. In addition to text messages, it automatically records important actions between both parties, including price offers and counteroffers, acceptance of a transport agreement, confirmation of transport completion and more.

This allows you to view the complete history of communication and cooperation with each customer or carrier in a single conversation, making it easy to track every stage of the transportation process.