Rules & Policy

1.1. These Terms of Use (“Terms”) govern access to and use of the website nordload.com, together with any NordLoad mobile applications (iOS, Android) and desktop applications (Windows, macOS) released in the future (collectively, the “Platform”).

1.2. “Operator” means NordLoad Systems, MB, a private limited liability company registered in Lithuania, registration code 306078724, registered address: Paribio g. 14-133, LT-08101 Vilnius, Lithuania.

1.3. “Client” means any legal entity registered on the Platform in accordance with these Terms.

1.4. “User” means a natural person acting on behalf of a Client (e.g., an employee or authorized representative) who has been granted an Account.

1.5. “Account” means the set of credentials and profile data (login, password, and related identification information) that allows a User to authenticate and access the Platform.

1.6. By creating an Account, the User confirms that they have read, understood, and accepted these Terms in full, on their own behalf and on behalf of the Client they represent.

2.1. Each User may hold and operate only one active Account at any given time.

2.2. Upon successful registration, the Client is issued a unique NordLoad ID. Only one NordLoad ID may be issued per Client.

2.3. By registering, the Client and User undertake to:

• a) provide accurate, current, and complete information about themselves and/or the Client;
• b) notify the Operator within 14 calendar days of any change to the Client’s ownership structure, shareholders, or management;
• c) notify the Operator promptly of any change in the Client’s legal status, including but not limited to the initiation of insolvency or bankruptcy proceedings, or liquidation.

2.4. Registration using false identities, fictitious names, or aliases is prohibited.

2.5. Accounts may be created only for individuals who are genuine employees, officers, contractors, or interns of the Client. Creating Accounts for unrelated third parties is prohibited.

3.1. The Operator may, at its discretion and at any time, request supporting documentation from a Client, including (without limitation) constitutional/incorporation documents, employment or service agreements, financial statements, lease agreements, telecommunications contracts, and identification documents of Users or company representatives.

3.2. The Operator may independently verify Client and User information using publicly available sources, counterparty due-diligence databases, and state or public registers.

3.3. The Operator may contact the Client or its Users by phone, platform, or email for verification purposes.

3.4. The Operator may correct or update Account, Client, or User data where necessary for the accuracy, security, or proper functioning of the Platform. Users may not independently alter data other than the fields expressly made editable in their profile.

3.5. The Operator reserves the right to suspend or restrict access to the Platform, in whole or in part, for the duration of any verification process described in this Section 3.

4.1. Users and Clients must not intentionally disrupt, interfere with, or degrade the operation of the Platform or its underlying infrastructure.

4.2. Copying, scraping, or otherwise reproducing data made available through the Platform — including User or Client information and load/transport listings — is prohibited, whether performed manually or through automated tools, scripts, or bots.

4.3. Information obtained through the Platform may not be shared, forwarded, or disclosed to third parties, including business partners, contractors, family members, or associates who are not themselves registered Users.

4.4. Uploading or publishing unlawful, malicious, or harmful files or content is prohibited.

4.5. Platform data may not be used to build, populate, or supplement any separate database or competing service.

4.6. Account credentials are personal to the User and must not be shared with, transferred to, or used by any other person, including colleagues, contractors, or family members.

4.7. Using another User’s Account, with or without their consent, is prohibited.

6.1. The Operator may, without prior notice, adjust service pricing, suspend or terminate provision of services, restrict access to the Platform (in whole, in part, or from specific devices), or block a Client’s or User’s IP address, where:

• a) the Client or User has failed to meet financial obligations to the Operator, other Clients, or third parties (e.g., customers, carriers, freight forwarders);
• b) the Client or User is connected — through shared registered or actual address, shared management or beneficial owners, or concealed personnel — to another party previously denied access to the Platform due to insolvency, bankruptcy, or breach of financial obligations;
• c) the Client or User is connected, in the manner described above, to an unregistered party against whom debt-recovery proceedings have commenced;
• d) a listed load or transport offer does not belong to a genuine contractual relationship of the publishing Client (including where the underlying offer has been passed to unregistered third parties);
• e) the Client or User has violated Section 5 of these Terms.

6.2. Where a violation of these Terms occurs, the Operator may charge the Client a contractual penalty, calculated as follows:

• a) for minor violations of any provision of these Terms: an amount equal to one standard monthly subscription fee (excluding promotional discounts);
• b) for violations that pose a general threat to the interests of the Operator, other Clients, or Users (including violations of Sections 5.1.1, 5.1.7, 5.2.2, 5.3.1, or 5.4.1): an amount equal to one annual subscription fee, excluding VAT, per violation;
• c) for material violations that cause significant harm to the Operator, other Clients, or Users (including violations of Section 4): an amount equal to twice the annual subscription fee, excluding VAT, per violation.

6.3. In connection with any breach described in Section 5, the Operator may remove, hide, or amend any listing, forum post, message, or review without prior notice.

6.4. The Operator may impose a penalty for the submission of unfounded claims or disputes concerning invoices; repeated unfounded submissions may result in an increased penalty and/or suspension of the Client’s ability to dispute invoices.

6.5. Where a dispute over an unpaid invoice is found to be unfounded, the Operator may reject the dispute and impose a penalty on the disputing Client or User.

6.6. Where a breach of Section 4 occurs, the Operator may suspend services and restrict or block access without prior notice, and may treat such breach as unfair competition, reserving the right to pursue legal remedies.

6.7. For violations of Sections 4.6 through 4.7, the Operator may impose a penalty of up to EUR 500 per User, per month, in addition to any other remedy available under these Terms.

7.1. The Operator takes reasonable measures to keep the Platform available and secure, but is not liable for:

• a) service interruptions or data loss caused by factors outside the Operator’s reasonable control;
• b) unavailability or degraded access resulting from the acts or omissions of third-party hosting or infrastructure providers;
• c) access issues caused by the User’s own equipment, software, or connectivity;
• d) events of force majeure or unauthorized third-party interference, including but not limited to DDoS attacks, SQL injection, cross-site scripting, cross-site request forgery, man-in-the-middle attacks, clickjacking, or brute-force attacks;
• e) the accuracy of information published by Users (including load and transport listings) or the consequences of any transaction, agreement, or contract concluded on the basis of such information.

7.2. The Operator may suspend Platform access for scheduled maintenance for up to 48 hours, using reasonable efforts to minimize disruption.

7.3. The Operator is not a party to any contract or transaction concluded between Clients or Users through use of the Platform, and assumes no responsibility for the performance of such contracts.

8.1. The Operator may designate any or all Platform features as paid services. Invoices must be settled within three (3) calendar days of issuance, sent to the email address registered on the Client’s Account.

8.2. If services are suspended or terminated at the Client’s request, amounts already paid — including for the unused portion of a subscription period — are non-refundable.

8.3. Where access is restricted under Section 6.1(a)-(c) or Section 6.7, amounts already paid are non-refundable.

8.4. Where access is affected by the circumstances described in Section 7.1(a)-(d), amounts already paid for the unused portion of a subscription are non-refundable.

8.5. The Operator may modify its pricing structure and billing methodology (including per-user billing) at its discretion, subject to the notice requirements in Section 9.

8.6. Payments must be made from the Client’s own corporate bank account matching the entity named on the invoice.

9.1. The Operator processes personal data of Users and Client representatives in accordance with applicable data protection law, including Regulation (EU) 2016/679 (GDPR). Details of such processing are set out in the Operator’s separate Privacy Policy, which forms part of these Terms by reference.

10.1. The Operator may amend these Terms unilaterally at any time. The effective date of the current version is displayed at the top of this page, and the updated Terms take effect upon publication.

10.2. Material changes will be communicated to Users by email to the address registered on their Account. Notice is deemed validly given once sent to that address.

10.3. Continued use of the Platform following the publication of amended Terms constitutes acceptance of those changes.

10.4. A User who does not accept amended Terms must notify the Operator within 30 days of publication by emailing [email protected] from their registered Account email address, and must cease using the Platform.

10.5. Registration on the Platform constitutes full and unconditional acceptance of these Terms. Users are responsible for reading these Terms in full prior to registration.

10.6. These Terms constitute the entire agreement between the User/Client and the Operator regarding use of the Platform, superseding any prior agreements or understandings on the same subject.

10.7. These Terms take effect for each User upon registration and remain in force for an indefinite period, subject to amendment under Section 10.1.

10.8. If any provision of these Terms is found invalid or unenforceable by a competent court, the remaining provisions remain in full force and effect, and the invalid provision will be replaced with one that most closely reflects its original intent.

10.9. These Terms are governed by the laws of the Republic of Lithuania. Any dispute arising out of or in connection with these Terms that cannot be resolved amicably shall be submitted to the competent courts of the Republic of Lithuania, unless mandatory consumer-protection law provides otherwise.

10.10. Lack of familiarity with these Terms does not exempt a User or Client from liability for their violation.

1.1. This Privacy Policy (“Policy”) explains how NordLoad Systems, MB (“we”, “us”, the “Operator”) collects, uses, stores, and protects personal data of individuals who use nordload.com, together with any NordLoad mobile applications (iOS, Android) and desktop applications (Windows, macOS) (collectively, the “Platform”).

1.2. Data Controller: NordLoad Systems, MB, registration code 306078724, registered address: Paribio g. 14-133, LT-08101 Vilnius, Lithuania.

1.3. “Client” means an individual or legal entity registered on the Platform under the NordLoad Terms of Use (“Terms”). “User” means an individual — an employee, officer, or authorized representative of a Client — who holds an Account.

1.4. By registering on the Platform, you acknowledge that the Operator will process your personal data as described in this Policy and the Terms. If you do not agree with this Policy or the Terms, we will not be able to provide you with access to some or all Platform features.

1.5. “Personal data” means any information relating to an identified or identifiable natural person.

1.6. This Policy may be updated from time to time. Changes take effect upon publication on the Platform; where changes are material, we will also notify Users as described in Section 10.

1.7. We process personal data on one or more of the following legal bases, as applicable to each processing activity: (a) your consent; (b) our legitimate interests, balanced against your rights; (c) performance of a contract with you; or (d) compliance with a legal obligation.

3.1. As a general rule, we process and retain your data for as long as your Account is active, subject to the specific retention periods noted in Section 2 for particular categories of data.

3.2. Where your request, complaint, or dispute could give rise to a legal claim, we may retain the relevant data until the applicable statutory limitation period expires or, if litigation has commenced, until a final decision is reached.

3.3. Once a retention period ends, we delete the data or irreversibly anonymize it, without undue delay.

4.1. We collect personal data primarily directly from you — through the registration form, your Account settings, and your communications with us (email, phone, chat, or other support channels).

4.2. Where necessary to properly assess a request or complaint, we may combine information you have provided with other data already held about your Account.

5.1. We share personal data with service providers who help us operate the Platform, including hosting and cloud infrastructure providers, database administration providers, and providers supporting customer communications, analytics, or marketing. These providers process data only under our instructions, only to the extent necessary for their service, and are contractually bound to protect it and use it for no other purpose.

5.2. Where you use Platform features involving other Users or Clients (e.g., publishing a listing, requesting a rating), relevant data may be visible to those other participants as necessary for that feature to function.

5.3. We may disclose personal data to competent public authorities (e.g., law enforcement or regulators) where legally required, or where necessary to establish, exercise, or defend legal claims.

5.4. We use Google Analytics to understand how the Platform is used. Data shared for this purpose is aggregated or anonymized; see Section 11 for details on the cookies involved.

5.5. We do not sell personal data to third parties.

6.1. Personal data is processed within the European Union and, where relevant, in other jurisdictions where we or our service providers operate, always subject to appropriate safeguards where data leaves the EU/EEA.

You have the following rights under applicable data protection law, including the GDPR. To exercise any of them, contact us using the details in Section 8.

• Access — confirmation of whether we process your data, and a copy of that data along with information about how it is processed.
• Rectification — correction of inaccurate or incomplete data. Much of this can be done directly in your Account settings.
• Withdrawal of consent — where processing is based on consent, you may withdraw it at any time, without affecting the lawfulness of processing carried out before withdrawal. This may limit your ability to use certain features.
• Objection — you may object to processing based on our legitimate interests; we will assess your objection and may need to stop the relevant processing, which may in turn limit your access to certain Services.
• Erasure — in certain circumstances (e.g., data no longer necessary for its original purpose, or unlawfully processed), you may request deletion of your data. Note that when you close your Account, applicable data is deleted or anonymized automatically without a separate request.
• Restriction of processing — in certain circumstances, you may request that we limit how we use your data while a dispute about it is resolved; this may temporarily limit our ability to provide Services to you.
• Data portability — where processing is automated and based on consent or contract, you may request your data in a structured, commonly used format, for transfer to yourself or another provider where technically feasible.
• Complaint — if you believe we are processing your data unlawfully, please contact us first. If unsatisfied with our response, you may lodge a complaint with the State Data Protection Inspectorate of the Republic of Lithuania, or the supervisory authority in your own EU member state.

7.1. Identity verification. Before acting on a rights request, we will verify your identity (e.g., by matching the details you provide against your registration data, or via a one-time confirmation sent to your registered email or phone) to prevent unauthorized disclosure of your data. If verification fails, we may decline the request.

7.2. Response time. We will respond without undue delay and, in any event, within one month of receiving a verified request. This period may be extended by a further two months for complex or numerous requests; we will notify you of any extension and the reasons for it within the first month.

For any question about this Policy or to exercise your rights:

• Email: [email protected]
• Data Controller: NordLoad Systems, MB, registration code 306078724, registered address Paribio g. 14-133, LT-08101 Vilnius, Lithuania.

9.1. We apply appropriate technical and organizational measures to protect personal data against unauthorized access, use, or disclosure, and we require our service providers to maintain comparable safeguards.

9.2. No transmission of data over the internet or mobile networks can be guaranteed to be completely secure; any such transmission is at your own risk.

10.1. We may update this Policy from time to time. The effective date is shown at the top of this page. Material changes will be communicated to Users via the email address registered on their Account, in addition to publication on the Platform.

12.1. This Policy applies only to personal data processed through the Platform as described above. It does not extend to the processing of data by unrelated third-party services, even where those services are linked from or integrated with the Platform, unless expressly stated otherwise.

12.2. This Policy should be read together with the NordLoad Terms of Use, which govern your use of the Platform generally.